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Frequently asked questions regarding our Pet holidays near the Waitomo Caves. . .

Hopefully you will find answers to most questions you may have ~ If the answers are not here, please do not hesitate to email us and ask.


1. How do I find Redwood Pet Stay near Waitomo ...?

Just check our rural location on the map on our "Location" page.


2. Does my Cat or Dog need to be vaccinated ...?

Yes, just click on the following link "Terms & Conditions" to find out all details.


3. What if my pet is on heat ...?

For the pets' benefit and safety, we must be advised so we can keep them seperated from others during "play time". Please note this in the "Comments" section of the "booking form".


4. How do I contact Redwood Pet Lodge ...?

Simply email us via the , or fill out the contact form on the "Contact Us" page.


5. Do you accept Credit cards ...?

Yes, we accept Visa, Mastercard and of course, Cash logo


6. How do I check on availability to book my pet ...?

To inquire or book, simply go to our "Booking & Enquiry" page and fill in all details regarding your pet booking or follow the "Contact Us" link at the left of all pages.


7. Can I bring my own food for my pet ...?

Yes you can, depending on whether you bring dry or wet food or something to cover both, a discount may be given.


8. Can I bring blankets and toys ...?

Yes, by all means bring whatever your pet loves, however wedo alsosupply these.


9. If I book and change my booking do I pay a fee ...?

Yes, if you book for seven days and your pet only stays for five you will be charged the full amount as during busy times we may have had to turn someone away.
If you book for seven days, seven days notice is required for cancellation which may or may not have a cancellation fee attached, depending on availability.


10. Can I pick up my pet outside of the normal hours ...?

Yes, but arrangement must be made for this and is best to give a quick call the day before to make sure this is still fine.


If a peaceful, rural setting is what you seek for your pets, then look no further.